If this TPM is cleared or lost, either due to the user clearing the TPM manually in the BIOS/firmware setup or due to a TPM firmware upgrade as part of the system firmware/BIOS upgrade process, the keys the TPM contains may be cleared and the system will fail to boot. Cause 2: The TPM has been cleared or resetīitLocker can optionally use a hardware encryption chip found on most modern PCs and laptops known as the TPM ( Trusted Platform Module) to manage the secret keys used for the encryption of data. If this agent is disabled or overwritten, either on purpose, by accident, or due to 3rd party interference such as 3rd party bootloaders or malware infecting the boot process, this error message can appear.
At boot time, this boot agent is used to unlock the Windows drive before attempting to load Windows 7, Windows 8, or Windows 10. Bitlocker is a whole-disk encryption used to secure user data, but requires that the Bitlocker boot agent be installed. The root cause of this issue is due to the usage of Windows Bitlocker encryption. This error has been known to occur as a result of one of the following causes: Cause 1: Bitlocker boot agent disabled The drive where Windows is installed is locked.
Unlike most errors, this error screen isn’t identified by an error code like the “Your PC needs to be repaired” error: The screen below is displayed when you attempt to start your PC. Symptom 1: “The drive where Windows is installed is locked” error screen on startup The error messages, alerts, warnings, and symptoms below are tied to this error. The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations. About “The drive where Windows is installed is locked”
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